1. SHIPPING LOCATIONS

• Primary shipping area: Slovenia

• EU shipping available

• International shipping: Currently not available

2. SHIPPING METHODS & TIMES

Within Slovenia:

• Standard Post (Pošta Slovenije): 2-3 business days

• Express Post (Pošta Slovenije): 1-2 business days

• Personal pickup: Available in Črenšovci (Mirna ulica 2, 9232 Črenšovci)

EU Countries:

• Standard International: 5-10 business days

• Express International: 3-5 business days

3. SHIPPING COSTS

Slovenia:

• Orders under €50: €3.99 shipping

• Orders over €50: Free shipping

• Express shipping: Additional €5.00

EU Countries:

Standard shipping: €8.99

• Express shipping: €15.99

• Free shipping on orders over €100

4. ORDER PROCESSING

• Orders processed within 1-2 business days

• Order confirmation sent via email

• Tracking number provided when available

• Business days: Monday through Friday

• Orders placed after 14:00 processed next business day

5. TRACKING ORDERS

• Tracking information sent via email

• Track through Pošta Slovenije website

• Contact elanreiyoga@gmail.com for tracking support

6. DELIVERY INFORMATION

• Signature may be required for delivery

• Provide accurate shipping address

• Include contact phone number for delivery updates

• Business address deliveries during business hours only

7. INTERNATIONAL ORDERS

• Currently shipping only within EU

• Import duties and taxes responsibility of recipient

• Customs declarations accurately reflect contents

8. SHIPPING RESTRICTIONS

• No shipping to PO boxes

• Some items restricted for international shipping

• Candles shipped within EU only

9. LOST OR DAMAGED PACKAGES

• Photo documentation required for damaged items

• Claims must be filed within 48 hours of delivery

• Replacement or refund processed after investigation

• Lost packages investigated after 15 business days

10. HOLIDAY SHIPPING

• Extended delivery times during holidays

• Special holiday shipping deadlines announced seasonally

• Additional processing time during peak seasons

11. ENVIRONMENTAL COMMITMENT

• Eco-friendly packaging materials

• Minimal packaging waste

• Recycled materials when possible

• Combined shipping for multiple items

12. CONTACT FOR SHIPPING INQUIRIES

Email: elanreiyoga@gmail.com

Address: Mirna ulica 2, 9232 Črenšovci, Slovenia

Response time: Within 48 hours

Note: Shipping policies subject to change. Check website for most current information.