1. BOOKING AND REGISTRATION

• All sessions require advance booking

• Payment is required to confirm booking

• Bookings can be made through:

- Website: www.elanrei.com

- Email: elanreiyoga@gmail.com

2. PAYMENT TERMS

• Full payment required at time of booking

• Accepted payment methods:

- Online payment via Stripe

- Bank transfer (for certain packages)

• All prices are in EUR and include VAT

3. CANCELLATION POLICY

Private Sessions:

• Free cancellation with more than 24 hours notice

• Less than 24 hours notice: 100% of fee charged

• No-shows: Full payment retained

• Rescheduling with 24+ hours notice: No additional fee

Group Classes:

• Class pack sessions must be cancelled 4 hours before class

• Missed classes from class packs are forfeited

• Monthly membership classes: 2-hour cancellation policy

Workshops:

• Full refund: 48+ hours before workshop

• 50% refund: 24-48 hours before workshop

• No refund: Less than 24 hours before workshop

4. RESCHEDULING

• Sessions can be rescheduled with 24+ hours notice

• Maximum of 2 reschedules per booking

• Subject to instructor availability

• Rescheduling must occur within 30 days of original date

5. LATE ARRIVAL

• Sessions start and end at scheduled times

• Late arrivals: Session ends at original scheduled time

• No refunds or extensions for late arrivals

• 15+ minutes late: May be considered a no-show

6. HEALTH AND SAFETY

• Inform instructor of any health conditions

• Sign required liability waiver before first session

• Right to refuse service for health/safety concerns

• Emotional release work requires undisturbed environment

7. ONLINE SESSIONS

• Test technology before session

• Stable internet connection required

• Quiet, private space needed

• Camera must be on for proper instruction

8. GROUP WORKSHOPS

• Minimum participants required (varies by workshop)

• Maximum capacity enforced

• Early bird pricing available when advertised

• Materials included unless otherwise specified

9. WEATHER AND FORCE MAJEURE

• Outdoor sessions may be rescheduled due to weather

• Online alternative offered when possible

• Force majeure circumstances handled case-by-case

10. SPECIAL CIRCUMSTANCES

• Pregnancy: Inform instructor

• Injuries: Communicate any limitations

• Medical conditions: Provide relevant information

• Mental health: Safe space provided for emotional release

11. BOOKING MODIFICATIONS

• Changes to booking details: 24+ hours notice

• Session type changes: Subject to availability

• Switching instructors: When possible, with notice

• Package transfers: Not permitted

12. CONTACT FOR BOOKING MATTERS

Email: elanreiyoga@gmail.com

Phone: 0038630274991

Response time: Within 24 hours

Emergency cancellations: Text message preferred